Doing business in Asia means being able to address the specific geographic, linguistic, and cultural complexities of the region. But more than that, it means getting technology investment aligned with local businesses’ goals, which are to achieve smart, experience-focused results for customers at home and abroad. According to some, it’s human-centred thinking, combined with strategy and the best in technology that can achieve Asia’s business goals.

Part of the impediment to getting the investment levels and targets right can be a lack of credible expertise available in-house. There’s growing demand for outside IT services (up by 6.5% in 2024, according to Forrester) in the region, yet a slower growth in available technology consultancies with whom to partner. Several large companies work in the region in an effort to correct the shortage of skilled hands in-house, with one multinational, Concentrix, part of the recent growth in the region’s IT consultancy offerings.

Anywhere in the world, companies like Concentrix focus on ensuring measurable ROI in digitisation. Its broad experience working in APAC dictates that aligning technology investments with customer and employee experience is the foundation of success.

In Asia, transformation needs to provide first-rate interactions with a brand in ways that are locally-relevant to Asian customers and the organisation’s Asian employees. Concentrix’ approach in particular is experience-driven, therefore, aiming for the improvements in processes that local consumers and businesses demand.

Building on infrastructure

Part of many digitisation projects is investment in infrastructure – ensuring the business has a technological foundation on which to build. Yet according to investment company SSC, “Infrastructure investments in the APAC region are becoming progressively intricate due to changing regulations.” That’s the first warning shot across the bows of digital transformation initiatives that aren’t steered by the needs of and required expertise in the region.

For example, Southeast Asian businesses are finding that IT investments they make can lead to them becoming the subject of fraud and financial crime – something they perhaps never envisioned as a result of digitisation. Preempting potential problems takes specific insight and existing experience of issues such as promo abuse, where consumers use bots and multiple email accounts to ‘game’ digitising retailers. While many domestic businesses know their markets intimately, sometimes partnerships can complement in-house abilities with a deep knowledge of the vagaries and pitfalls awaiting the unwary, out there in the complexities of the digital landscape.

While there’s risk in all sectors, one report on financial crime in the APAC states that much of it arises “from the state of hyperconnectivity and data ‘overwhelm’ in today’s Industry 4.0.” In a region that’s the definition of digital interconnectivity, where the use of advanced technology is an everyday part of business, having seasoned pros from organisations like Concentrix actually in the same room as decision-makers can make a significant difference in achieving business success.

Distinguishing the latest from the greatest technologies

The arrival of new technology platforms, as of itself, does not guarantee financial success. Misalignment of technology’s abilities with overall business goal of experiential improvements for staff and customers can mean a brand seriously misfiring publicly or losing its operational efficiency internally.

The region is very much prone to swift customer reaction in the event of a mis-step. Over half (56%) of APAC consumers say they would stop doing business with brands they do not trust (according to Twilio [PDF]). Twilio’s report also found that even choosing the wrong digital channel with which to communicate with customers can make 20% of customers look to another brand for their needs.

Refining the nature of need

One very interesting statistic, however, tells why some digitisation projects, despite often huge investment, don’t necessarily yield the results desired. McCann Worldgroup’s global study, published at the time of the COVID epidemic, found that “brands should address [APAC customers’] concerns, rather than selling them dreams.”

Are the region’s companies and organisations being sold digitisation dreams by faceless vendors and resellers, rather than solutions that address their desire to provide more to customers and employees? And isn’t there a better way than relying solely on marketing narratives from ‘big tech’ companies? As a consultancy and partner, Concentrix thinks there is.

Tech for its own sake

Sometimes, the problem is technology deployment for its own sake. It’s simply not practical to throw money at new technology and hope for success in business. As we’ve discussed above, it’s easy to go very wrong and still be significantly out of pocket, with little hope of seeing an ROI from digitisation efforts. With that comes a worse service for hard-won customers at home and abroad, and staff who should have been happier and more productive.

In experience earned from its work with many APAC businesses, Concentrix has found that concentrating on two initial outcomes is one of the possible ways to choose a digitisation journey’s next steps: For customers, every interaction needs to be intentional and personalised; with employees, the goals are to improve wellness and engagement, and keep staff retention figures healthily high.

“Our approach to digital transformation starts with people: those within the organization and those it serves. By combining deep human insights with advanced technology and domain expertise, we reimagine experiences end to end. As we drive AI-led transformation, this human-centric approach consistently amplifies the value we deliver, especially through elevated customer interactions at scale.”

Ashish Pandey, GVP, Concentrix Southeast Asia

Which technology achieves those objectives is less important, perhaps, as long as it provides the means to succeed.

Clearly, the needs of every organisation are different, and so there are no quick answers to be presented in the space of one, short article. In the coming weeks, we’ll discuss in greater detail just how Asian businesses can ensure their digitisation investments align with customers’ and workers’ needs. We’ll look at approaches to and advice on choosing a technology partner. And we’ll explore how organisations can mitigate emerging risks. Most importantly, we’ll look at how companies can achieve real return on investment – all without falling into the common traps, like procuring technology for its own sake, cybercrime, and forgetting about the people working at the heart of any business.

Check back on these pages over the course of the next few weeks to get answers, pointers, advice, and a lot of incisive discussion. If nothing else, decision makers will get significant food for thought as they consider their next steps in digital business evolution.

The post Digitisation for better experiences: Satisfying demand, not selling dreams appeared first on TechWire Asia.

The continuing partnership between Payments Network Malaysia (PayNet) and Ant International (owner of Alipay+) has helped Malaysian SMEs during the first year of its existence, according to statements by the two companies.

In October 2023, the nascent partnership between PayNet and Ant International began to let Malaysian businesses accept Alipay+ transactions via DuitNow. DuitNow is a Malaysian QR code-based payment system that allows digital transfer of funds between participants using their bank details, eWallet or mobile. It’s a payment system that’s particularly suited to small transactions made at SMBs and has proved increasingly popular among a range of retailers from tiny street food vendors upwards.

In the last 17 months, the number of businesses and financial organisations that accept DuitNow has more than doubled. Of those, payments via Alipay+ comprised more than 80 percent of international inbound QR payments made from funds that originate outside Malaysia.

There was a 600% growth in revenue moved over the PayNet infrastructure in December 2024, compared to figures from the previous year.

Alipay+, owned by Ant International, went live on DuitNow QR in October 2023, which enabled payment via QR code by international travellers to Malaysian businesses. The number of Alipay+ payment partners that support DuitNow QR has more than doubled, with 15 international digital wallet apps currently supported, offering more options to customers wishing to spend in Malaysia but without the inconvenience of using new payment apps or network.

The partnership between Ant International and PayNet means users from countries where Alipay+ is popular are more likely to spend in Malaysia, which encourages visitors especially from China, Thailand, Singapore, Mongolia, the Philippines, and South Korea. While in the country, tourists simply use their digital wallet app as usual, getting the experience they’ve grown accustomed to in their home countries.

Currently, there are over 2.5 million DuitNow QR touchpoints in Malaysia, with the number set to increase as the payment network expands. The DuitNow facility is rapidly gaining popularity for foreign visitors, with the number of Alipay+ transactions made via DuitNow QR growing by an average of 50% every quarter in the last two years. Alipay+ is at present the largest contributor to cross-border QR payments made in Malaysia by overseas visitors.

Gary Yeoh, Chief Marketing Officer of PayNet, highlighted Alipay+ as a major factor in the expansion of Malaysian businesses accepting cross-border payments. “Our partnership […] has significantly enhanced cross-border payment acceptance for local merchants, helping them tap into a growing wave of global travellers. With Alipay+, […] DuitNow QR is empowering SMEs to compete on an international scale, reinforcing Malaysia’s position as a premier travel and shopping destination.”

Tourism is an important element of the Malaysian economy, with Kuala Lumpur, Malacca, Penang the most visited cities last year. The ‘Visit Malaysia 2026 campaign’ hopes to attract 35.6 million visitors to the country next year, up from over 25 million in 2024 – nearly a 50% growth in two years.

“We’re just getting started, and in the years ahead, we can make an even greater impact together, positioning Malaysia as a global tourism hub and generating more growth for Malaysian businesses,” said Edward Yue, General Manager for Southeast Asia, Australia and New Zealand, Ant International.

PayNet operates Malaysia’s national retail payments infrastructure, including services such as DuitNow, JomPAY, FPX, MyDebit, MEPS, and IBG. DuitNow QR is part of a regional cross-border payment initiative and is interoperable with QR payment networks in Singapore, Thailand, and Indonesia.

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Malaysia’s 5G Advanced rollout has moved forward, as Digital Nasional Berhad (DNB) and Ericsson announce a new partnership.

The collaboration was announced during Mobile World Congress (MWC) 2025, and aims to implement 5G Advanced technologies across industrial zones and introduce what the companies describe as the “world’s first 5G-powered mobile workspace solution.” The partnership centres on two initiatives: a 5G Advanced deployment to enhance industrial connectivity across Malaysia, and a 5G-powered mobile workspace solution that is designed to replace traditional wi-fi in enterprise environments.

Positioning Malaysia as a 5G global frontrunner

Datuk Azman Ismail, CEO of DNB, highlighted the significance of this collaboration. “By combining DNB’s expertise in 5G deployment with Ericsson’s global leadership in connectivity, we are strengthening Malaysia’s position as a digital economy leader, powering innovation across key sectors like manufacturing, healthcare, and agriculture,” he said.

The partnership’s core focus areas include:

1. Accelerating enterprise digitalisation: Expanding 5G connectivity in strategic industrial zones and collaborating with mobile network operators to deliver connectivity services.
2. Driving IoT and wearables innovation: Using Reduced Capability (RedCap) technologies to enable connectivity for industrial automation and smart devices.
3. Co-creating future-ready solutions: Using DNB’s 5G Advanced network as an platform to develop applications with solution providers, developers, and academic institutions.
4. Advancing sustainability: Integrating AI-powered energy optimisation tools to maximise efficiency and reduce environmental impact, in support of Malaysia’s journey net-zero emission goals.
5. Strengthening network security: Implementing security measures to help safeguard Malaysia’s digital infrastructure against cyber threats.
6. Expanding global API ecosystem: Integrating with a worldwide Application Programming Interface network.

DNB implements a 5G-based office network solution

In a separate announcement during MWC 2025, DNB said it has begun deploying Ericsson’s Enterprise Virtual Cellular Network (EVCN) at its Kuala Lumpur headquarters. The companies claim this is the first instance of a complete “5G-first” office environment, replacing existing wi-fi with cellular technology. Instead of using standard wi-fi infrastructure, DNB’s headquarters now connects devices through 5G cellular networks. The system integrates with Microsoft Intune and Entra ID to manage the 5G-enabled client hardware throughout the organisation.

The change brings several advantages over traditional enterprise networking solutions:

• Security and control: 5G infrastructure eliminates extant and future wi-fi vulnerabilities, and gives administrators greater control over devices’ connections.
• Operational efficiency and cost savings: Simplified network management and large-scale device setup reduce the need for legacy infrastructure, cutting costs.
• Mobility and user experience: Employees get consistent experiences on their 5G-enabled devices, in the office or working remotely.

“By integrating Ericsson’s Enterprise Virtual Cellular Network with DNB’s nationwide 5G infrastructure, we are empowering organisations to move beyond traditional IT models and embrace a new era of cloud-native, secure, and scalable solutions,” David Hagerbro, Head of Ericsson Malaysia, Sri Lanka and Bangladesh said.

Implications of Malaysia’s 5G Advanced rollout

Malaysia’s implementation of 5G-A systems represents an early test case worth monitoring. While DNB and Ericsson have outlined ambitious plans, the accurate measure of success will be in practical adoption rates, measurable efficiency improvements, and the results of cost-benefit analysis by early adopters.

Key questions remain about how widely these solutions will be adopted beyond initial deployments:

• Will the promised security benefits outweigh the costs of transitioning from established WiFi infrastructure?
• Can the system scale effectively in different enterprises with varying technical requirements?
• Will the everyday experience of workers and businesses show meaningful improvements over current connectivity solutions?

The coming months will likely reveal whether Malaysia’s approach to 5G Advanced implementation offers a viable model for other countries or whether adjustments will be needed as real-world applications expose unforeseen challenges. Technology observers across Southeast Asia will be watching to see if the technology delivers on its potential.

The post Malaysia’s 5G Advanced rollout: From industry to office appeared first on TechWire Asia.

Alibaba Cloud is expanding its footprint in Thailand, launching its second data centre to meet the country’s growing demand for cloud services and support the region’s push toward digital transformation.

The new facility will strengthen Alibaba Cloud’s local capacity, enhancing disaster recovery capabilities and improving performance for businesses adopting cloud and AI technologies – especially those exploring generative AI applications.

“Our latest data centre strengthens our commitment to providing reliable, secure, and high-performance cloud services tailored to the needs of local businesses,” said Sean Yuan, Vice President of International Business at Alibaba Cloud Intelligence.

“With enhanced local infrastructure, we aim to empower enterprises to use the full potential of cloud technology, especially in generative AI applications.”

Expanding presence in Southeast Asia

The opening of the second Thai data centre brings Alibaba Cloud’s global infrastructure to 86 availability zones across 28 regions, further cementing its position as one of the leading cloud provider in Southeast Asia.

The first Thai data centre opened in 2022, and this latest expansion reflects growing demand from businesses in sectors like fintech, retail, and public services.

Alibaba Cloud isn’t alone in ramping up its investment in Thailand. Tencent operates two availability zones in Bangkok, while Amazon Web Services (AWS) launched its first Thailand region in January 2024. Meanwhile, Microsoft and Google are also building data centres, with Microsoft unveiling plans in May 2024 and Google following in September.

Tailored solutions for Thai businesses

With two local data centres, Alibaba Cloud is expanding its range of services to support businesses navigating digital transformation.

The company offers elastic computing, storage, databases, security, networks, AI-powered tools, and data analytics platforms, designed to help businesses tackle industry-specific challenges.

One such option is AnalyticDB’s cloud-native vector engine, which enables Thai fintech and retail businesses to build retrieval-augmented generation (RAG) applications.

The AI solutions assist businesses creating dedicated knowledge bases, managing structured and unstructured data, and developing chatbots and personalised customer experiences.

Alibaba Cloud has also introduced the Container Compute Service (ACS), which uses Kubernetes for workload management.

Building local partnerships and nurturing talent

Alibaba Cloud is actively collaborating with Thai companies and partners to advance digital transformation. The company has partnered with 70 local firms, including Cloud HM, Kaopanwa, Softdebut, Thai Data Cloud, and True IDC, to deliver cloud services and drive cloud adoption across industries.

Thai businesses like True Digital Group – part of True Corporation – are already using Alibaba Cloud’s database and container technologies to enhance the scalability of its energy platform.

Meanwhile, software company Codium has teamed with Alibaba Cloud to offer digital workplace solutions, strengthening the country’s cloud ecosystem. Alibaba Cloud collaborates with universities, including Chulalongkorn University, King Mongkut’s University of Technology Thonburi, Prince of Songkla University, and Bangkok University, offering cloud computing and AI training.

In late 2023, Alibaba Cloud launched its first global skills centre at Chulalongkorn University, providing free courses, boot camps, and AI competitions to help students and professionals build their careers.

A secure and resilient cloud platform

The company holds over 140 security and compliance certifications globally to enhance cyber protection and resilience. With two data centres now in place, businesses in Thailand can use Alibaba Cloud’s scalable platform for workloads that comply with local regulations.

Alibaba Cloud’s expansion in Thailand is part of a broader growth strategy. The company has announced plans to expand in Mexico, the Philippines, and South Korea.

Thailand is emerging as a hub for cloud infrastructure in Southeast Asia. Alibaba’s investment reflects its confidence in the region, and by expanding its presence, the company is offering businesses some of the tools they need to innovate and scale.

Want to learn more about cybersecurity and the cloud from industry leaders? Check out Cyber Security & Cloud Expo taking place in Amsterdam, California, and London.

Explore other upcoming enterprise technology events and webinars powered by TechForge here.

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The Ministry of Finance (MoF) has approved a digital banking licence for YTL Digital Bank Berhad, a joint venture between YTL Digital Capital Sdn Bhd and Sea Limited. The bank, known as Ryt Bank, has been cleared to begin operations on December 20, 2024. To ensure a smooth transition, it will be introduced to the public in phases.

Melvin Ooi, CEO of Ryt Bank, acknowledged the regulatory approval, calling it a step forward for Malaysia’s digital banking industry. He said that the bank will use AI to create a more accessible and inclusive banking experience. “By harnessing the power of AI to provide an unparalleled customer experience, we aim to deliver financial services that are meaningful and inclusive while helping customers achieve their financial goals,” he said.

The use of AI and machine learning (ML) in financial services is not new, and Ryt Bank wants to harness the technology to simplify processes. AI/ML techniques can help financial service providers (FSPs) make better decisions, manage risks more effectively, and improve efficiency while reducing costs. The capabilities align with Ryt Bank’s commitment to enhancing accessibility and the user experience.

Malaysia is witnessing a growing adoption of AI/ML in its financial sector. A 2021 survey conducted by Bank Negara Malaysia (BNM) on AI/ML adoption among 25 financial service providers – including banks, insurers, and payment operators – revealed that many FSPs are actively using these technologies. The survey highlighted common applications like customer analytics, digital onboarding, and e-KYC processes. Some institutions have also incorporated AI/ML into credit underwriting, enabling more precise risk assessments and expanding access to underbanked customers.

The survey found strong support for AI/ML adoption at the senior management and board levels of these organisations. About half of the respondents viewed AI/ML as a ‘game changer’, with many exploring opportunities beyond existing use cases and current projects. That context sets the stage for Ryt Bank’s efforts to integrate advanced AI/ML tools into its operations.

Ryt Bank emphasises its Malaysian roots and seeks to simplify banking for its customers with an AI-powered platform. Its tools are designed to streamline processes like onboarding and transactions, offering a more personalised experience by analysing customer behaviour to better understand their needs.

At the core of Ryt Bank’s services is Ryt AI, an AI-based assistant intended to make financial management more straightforward. It claims to provide tailored financial advice, help customers develop savings strategies, and offer 24/7 support. One key feature of Ryt AI is its ability to complete fund transfers with a single text input, designed to save time and accommodate users with diverse needs and languages.

Security is another key focus for Ryt Bank. The bank employs encryption, biometric face verification, and real-time fraud monitoring to help safeguard its customers. Deposits are insured by PIDM up to RM250,000 per depositor, and the bank’s no-hidden-fee policy aims to show a commitment to transparency.

The initiative hopes to address the gap in financial access in Malaysia. Around 15% of the population remains under-served by the sector. Ryt Bank plans to provide services tailored to this group, contributing to the country’s broader financial inclusion efforts.

The collaboration between YTL and Sea brings together the strengths of two established organisations. YTL brings decades of experience in infrastructure and development, while Sea contributes expertise through enterprises like Shopee and SeaMoney. Together, they aim to create a banking experience that is suited to Malaysia. Ryt Bank is expected to launch its services to the public in the coming months, introducing a new player to Malaysia’s digital banking sector at a time when financial accessibility and innovation are growing priorities.

Want to learn more about AI and big data from industry leaders? Check out AI & Big Data Expo taking place in Amsterdam, California, and London. The comprehensive event is co-located with other leading events including Intelligent Automation Conference, BlockX, Digital Transformation Week, and Cyber Security & Cloud Expo.

Explore other upcoming enterprise technology events and webinars powered by TechForge here.

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Malaysia is positioning itself as a key player in cryptocurrency and blockchain innovation, inspired by the remarkable progress of the United Arab Emirates (UAE).

Prime Minister Anwar Ibrahim recently completed a three-day visit to Abu Dhabi, where discussions with Binance co-founder Changpeng “CZ” Zhao and UAE leaders renewed Malaysia’s interest in developing comprehensive cryptocurrency policies. Anwar’s proactive approach highlights Malaysia’s determination to stay competitive in the digital finance sector.

Learning from the UAE’s playbook

The UAE has emerged as a global leader in blockchain and cryptocurrency innovation, creating a centre that acts as an example for other nations. Strategic investments, clear regulations, and tax incentives have all contributed to the UAE’s success.

Reports indicate that cryptocurrency transactions in the Emirates rose by $34 billion, marking a 42% increase from the previous year. The UAE government’s decision to exempt cryptocurrency transactions from value-added tax, retroactively applied to 2018, has been a major factor in attracting businesses and investors.

Anwar acknowledged the UAE’s achievements and noted that Malaysia could benefit from adopting a similar approach. “The is an evolution which happens quickly and requires us to be equally fast. We feel that Malaysia should not be left behind while mired in an old financial system,” he said. During his discussions with Abu Dhabi officials and Binance’s Zhao, Anwar emphasised the importance of forging partnerships to accelerate Malaysia’s entry into the cryptocurrency space.

A vision for Malaysia’s digital future

During the visit, Anwar explored topics like digital transformation, AI, and data centre development – all of which he sees as integral to Malaysia’s blockchain ambitions. “We have talked about digital transformation, data centres, and artificial intelligence. We now face demands that require us to think about making significant changes,” Anwar said.

“I had lengthy discussions with the Abu Dhabi leadership and Changpeng Zhao, co-founder of the world’s largest cryptocurrency platform, Binance. I proposed several months ago that our agencies, including security, treasury, and Bank Negara, study how Malaysia can explore this so we aren’t left behind. Ensuring that it is regulated could safeguard the people’s interests and prevent leakages.”

The Prime Minister plans to draft a policy paper for cabinet review, outlining regulatory frameworks designed to protect public interests and foster innovation. He stressed the urgency of taking action, likening the cryptocurrency revolution to the transformative power of AI. “We should not sit idly by and wait and later be forced to do so after others have done it already,” he said.

Why the UAE stands out

Industry experts cite the UAE’s ability to provide tax relief, attract global talent, and encourage investment as important drivers of its success. One notable example is Tether’s collaboration with Abu Dhabi-based firms to introduce a Dirham-backed stablecoin, which has strengthened the UAE’s position in digital finance. In commenting on the UAE’s achievements, Eric Trump said the country’s proactive stance was admirable.

“The UAE has shown how to do this right. By supporting cryptocurrency innovation, they’ve created jobs, attracted investment, and strengthened their global standing. The US can and should do the same.”

Malaysia’s next steps

Anwar acknowledged the difficulties associated with adopting new technologies, but emphasised the significance of preparation and collaboration. “As with all new ideas raised, there will be some concerns. We have to train our personnel, develop competency, and get the players to participate,” he said.

Anwar’s vision extends beyond policies; he aims to build what he describes as a robust digital finance ecosystem. He highlighted Malaysia’s strong ties with the UAE, noting that collaboration will be key to ensuring a smooth transition. “We told them that we would move on this on the condition that we work as partners to ensure that things are on track. The will be a radical departure from the old ways,” he said.

A regional trend

Malaysia’s ambitions align with a broader regional trend. Countries like Singapore and Thailand also offer cryptocurrency regulations that establish themselves as hubs for digital finance. However, the UAE has set a high standard, showing how strategic planning and proactive measures can deliver economic and technological benefits.

The UAE’s experience offers a roadmap for Malaysia. By using insights from the Emirates and fostering international partnerships, Malaysia has the potential to emerge as a competitive player in the global cryptocurrency landscape.

Want to learn more about blockchain from industry leaders?Check outBlockchain Expo taking place in Amsterdam, California and London. Explore other upcoming enterprise technology events and webinars powered by TechForgehere.

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Its pervasive influence comes when the digital world faces a new raft of data challenges. According to Verhoef, humanity has generated and stored 175 zettabytes of data – a volume so massive that, if stored on CD-ROMs and stacked, it would create a tower reaching the sun and back.

This (literally) astronomical amount of data, comprising both structured (roughly defined as database entries) and unstructured (photos, videos) content, presents challenges and opportunities for infrastructure development.

“Even though there’s a lot of talk about tape being dead, the big hyperscalers are the biggest customers of IBM tape,” Verhoef said, stating cloud providers still rely on tape libraries for cost-effective storage of rarely-accessed data. This practical approach to data storage demonstrates how ‘traditional solutions’ continue to play a crucial role in modern infrastructure.

Breaking through computing bottlenecks

IBM’s infrastructure strategy focuses on overcoming three bottlenecks: software infrastructure, compute capacity, and storage access times. The company has made significant advances in all three areas, Verhoef said.

IBM’s acquisition of Red Hat and its OpenShift containerisation platform has changed application deployment. Traditional deployment cycles that once took up to four months can now be significantly shortened, allowing businesses to respond more rapidly to market demands.

On the compute front, IBM has pushed the boundaries of chip density, progressing from 7-nanometre chips to developing 2-nanometre technology. The advancement isn’t just about speed – it’s about reliability, too. NASA’s choice of IBM chips for the Mars rover demonstrates the technology’s proven track record in mission-critical applications where failure isn’t an option.

Storage technology has seen perhaps the most dramatic improvements. The evolution from traditional hard drives (10,000 microseconds access time) to flash storage (80 microseconds) and now to NVME-RDMA technology (7 microseconds) has transformed data access capabilities. IBM’s Flash System, incorporating these advances, is one of the leading technologies of storage.

The quantum computing revolution

Perhaps the most exciting development in IBM’s infrastructure journey is its quantum computing breakthrough. The company progressed from a 27-qubit system in 2019 to an impressive 433-qubit computer today. The quantum system operates at 50 millikelvin – colder than outer space – and has allowed a fundamental shift in computing paradigms.

“A quantum computer is not a new car or a supercar. It’s more equivalent to a boat that we place in the water, and we are exploring areas unknown,” Verhoef said, describing how quantum computing opens up entirely new possibilities rather than improving traditional computing’s capabilities.

Security implications and future challenges

The advent of quantum computing brings both opportunities and challenges. A 10,000-qubit computer could break current RSA encryption algorithms in less than five seconds, prompting IBM, among others, to develop quantum-safe encryption systems. It’s already used quantum-safe encryption in its financial systems, and Verhoef said the proactive approach to security demonstrates the company’s commitment to responsible technological advancement.

The path to cognitive computing

IBM’s journey in artificial intelligence predates current AI trends by decades. From Deep Blue’s historic chess victory over Garry Kasparov in 1997 to Watson’s Jeopardy triumph in 2011, IBM has pushed the boundaries of what we now call cognitive computing. The achievements weren’t just publicity stunts but significant milestones in natural language processing and decision-making capabilities.

Looking ahead: The next 50 years?

The implications of technology for businesses and society are profound. Verhoef noted that quantum computing could help solve problems that would otherwise require “25% of the earth’s resources” with traditional computing methods. The efficiency gain could revolutionise fields from drug discovery to climate modelling.

Current CPU technology has reached the processing equivalent of a mouse brain, but the journey toward human intelligence-level computing continues. As we approach what futurists call “singularity” – the point where computer processing power surpasses human cognitive capabilities – the role of infrastructure becomes increasingly important.

IBM’s progression from traditional infrastructure to quantum computing mirrors technological advancement – it has led to a reimagining of how we process, store, and use information. On the brink of a quantum revolution, the next chapter in computing infrastructure promises to unlock possibilities we’re only beginning to imagine, from solving complex molecular problems to revolutionising financial models and beyond.

The post IBM’s quantum leap: From traditional infrastructure to 433-qubit computing appeared first on TechWire Asia.

AI is significantly reshaping how we approach energy management. Businesses traditionally depend on static models and manual processes to monitor energy use, which are not only inefficient but also leave a lot of potential savings on the sideline. AI turns this on its head by enabling us to use real-time data and predictive analytics to dynamically optimise energy consumption.

Tech Wire Asia spoke with Dr. Zohar Bronfman, CEO of Pecan AI, who discussed how the shift from reactive to proactive energy management is game-changing. “With AI, businesses can forecast energy demand based on a wide range of variables—weather patterns, occupancy levels, and even market trends,” Bronfman said. “This means minimising waste, improving efficiency, and slashing costs, all while enhancing sustainability.”

Integrating AI with IoT devices elevates energy management. Real-time monitoring and automatic adjustments can ensure businesses only use what they need, when they need it, without manual intervention.

Real-world success: How AI optimises energy consumption

One standout example of predictive AI’s impact comes from Google’s DeepMind. Google’s DeepMind applied machine learning to optimise cooling systems in its data centres. This resulted in a 40% reduction in cooling energy consumption. The outcome translated into cost savings and operational efficiencies.

Similarly, Verdigris Technologies uses predictive AI to analyse commercial building systems, optimising energy use and delivering savings of up to 30%.

For mid-sized businesses, Pecan AI envisions similar transformative results. Bronfman added that AI solutions can forecast energy consumption based on seasonal demand or adjust operations in real time to maximise energy efficiency, helping companies balance cost efficiency and sustainability.

Overcoming challenges: Data, costs, and adoption

Despite its benefits, integrating AI-driven energy management systems comes with challenges. According to Bronfman, one of the biggest barriers is data quality. “AI thrives on accurate, clean data, yet many businesses struggle with fragmented systems and legacy infrastructure that hinder effective integration,” he explained. Overcoming this entails upfront investment in robust data infrastructure, ensuring that systems—whether HVAC, lighting, or others—are networked and produce reliable data.

Businesses are also put off by the perceived high cost and complexity of adopting AI. While initial investments may appear daunting, many companies recognise that long-term savings and operational benefits far outweigh the upfront costs. For smaller organisations, a phased implementation can minimise risk while delivering incremental value.

Employee readiness is another critical factor. “AI isn’t just a plug-and-play solution; it requires teams to work alongside the technology effectively,” Bronfman added. Training, education, and change management are important for businesses to fully capitalise on AI’s capabilities.

The next decade: AI innovations for a sustainable future

Looking ahead, AI can drive substantial breakthroughs in energy management over the next decade. Bronfman expects that AI will be critical in optimising renewable energy integration. As solar and wind power gain popularity, AI can estimate energy generation based on weather patterns, allowing businesses to store excess energy during peak production and use it efficiently during low-producing periods.

Smart grids will also emerge, capable of balancing energy supply and demand in real time to improve grid resilience and efficiency. More sophisticated demand-response systems will enable businesses to dynamically change their energy use in response to market signals or grid stress.

These innovations will not only improve operational efficiency, but will also affect sustainability. Bronfman claimed that AI will help firms reduce waste, maximise renewable energy adoption, and meet increasingly stringent environmental targets.

Navigating regulations: Turning compliance into opportunity

Another benefit of AI is its ability to assist businesses in navigating stringent environmental and regulatory standards. By automating the tracking and reporting of energy usage, emissions, and other vital metrics, AI can help assur compliance with changing regulations. “AI can pinpoint inefficiencies and recommend actionable steps to reduce emissions without sacrificing operational efficiency,” Bronfman said.

Bronfman said that the outdated perception of sustainability and efficiency as mutually exclusive is no longer valid. “AI demonstrates that businesses can meet and exceed environmental standards while driving profitability and innovation,” he said.

The human factor: Bridging technology and behaviour

With a background in computational psychology and data science, Bronfman brings a different perspective to the conversation. Energy management, he explained, isn’t just about algorithms—it’s also about people. “Behavioural psychology is crucial in designing AI systems that encourage sustainable practices among employees,” he said.

AI solutions that account for human behaviour can motivate individuals to adopt better energy-use habits. For example, personalised notifications or gamified feedback systems can nudge teams toward energy-efficient behaviours.

By combining computational insights with an understanding of human motivation, businesses can develop AI solutions that are not only technically effective but also better accepted and more easy to implement. “It’s this synergy between technology and human behaviour that will drive the future of energy management,” Bronfman concludes.

Want to learn more about AI and big data from industry leaders? Check out AI & Big Data Expo taking place in Amsterdam, California, and London. The comprehensive event is co-located with other leading events including Intelligent Automation Conference, BlockX, Digital Transformation Week, and Cyber Security & Cloud Expo.

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Imagine sitting down with one of the greatest business minds in business history, someone who shaped an entire industry but passed away decades ago. That’s Panasonic’s latest idea is: an AI-powered digital recreation of its late founder, Konosuke Matsushita. Using thousands of his writings, speeches, and over 3,000 voice recordings, Panasonic has digitally brought the man known as Japan’s ‘god of management’ back to virtual life.

The concept is as ambitious as it sounds. Matsushita, who passed away in 1989, was a legendary figure in Japanese business. His vision and leadership transformed Panasonic into a global consumer electronics powerhouse. Many people still regard his teachings, recorded in his book The Path, to be essential education. However, as time passes, fewer people are directly connected with his philosophy. That’s where the AI clone steps in.

As reported by The Japan Times, Panasonic describes its goal as simple yet profound: “As the number of people who received training directly from Matsushita has been on the decline, we decided to use generative AI technology to pass down our group’s founding vision to the next generation.” Developed in collaboration with the Matsuo Institute, affiliated with the University of Tokyo, the AI model doesn’t just replicate Matsushita’s voice—it captures how he thought and spoke, the company claims. And Panasonic isn’t stopping there; the company hopes to use this digital clone in the future to assist with business decisions.

If all this sounds far-fetched and futuristic, it’s not without precedent. In South Korea, a documentary showed a grieving mother interacting with a VR recreation of her deceased seven-year-old daughter. Through advanced photogrammetry and motion capture, the child’s likeness, voice, and even mannerisms were brought to life in a virtual environment. The experience allowed the mother to hold her daughter’s hand and celebrate her birthday—moments that were both heartwarming and heart-wrenching. While many praised the emotional healing potential, others raised concerns about exploitation and the psychological risks of revisiting such painful memories.

Projects like these raise a universal question: where do we draw the line between honouring someone’s legacy and reinterpreting it for modern purposes? For Panasonic, cultural context plays a key role. In Japan, there is deep respect for ancestors and forebears, making Matsushita’s digital revival more likely to be seen as a tribute than creepy. And let’s not overlook the technological implications—this project enhances Panasonic’s AI credentials, positioning the company as a leader in the field.

Panasonic has been working on AI for some time. It just released ContextFlow++, a generative AI model showing promising results in image classification, predictive maintenance, and anomaly detection. It all falls under a broader strategy that involves the company’s investments in EV batteries, hydrogen energy, workplace digitalisation, and supply chain software.

As exciting as these innovations are, they also raise significant ethical and practical questions. How well can an AI clone truly replicate a person’s intentions or personality? Does it preserve their legacy, or does it alter it to meet modern needs? And will Panasonic’s use of Matsushita’s digital clone in business decisions erode the distinction between historical wisdom and contemporary innovation?

These questions are as intriguing as the technology itself, leaving us to wonder: are we preserving history, or are we rewriting it in ones and zeros?

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Published by Portulans Institute and Saïd Business School at the University of Oxford, the NRI confirms that the US is a world leader in its access to, and use of information and communications technology (ICT).

There has been some movement in the top ten, however, with the United Kingdom moving up to eighth place from tenth, whilst Sweden moved up one spot to fourth, and South Korea up two places to fifth. Topping the leader board are the Netherlands, Switzerland, Germany, and Denmark.

Network Readiness Index is an international ranking system, measuring how effectively ICT is used, as well as its influence on global economies. 

Bruno Lanvin, co-editor of NRI, stresses the importance of having reliable frameworks like the NRI in the current unpredictable digital environment. “Data is not the new oil. It is the new air. In all parts of the world, both the private and public sector strive to be ready for a global digital economy that is neither fully charted nor consistently governed yet.”

“In such a fluid context, tools like the Network Readiness Index, which provide definitive metrics, will be a necessary condition to make the right decisions.”

Amazon Web Services (AWS) is a Knowledge Partner for the NRI, providing research into how cloud technology can have a key impact on economies and innovation worldwide. Jeffrey B. Kratz, Vice President, Worldwide Public Sector Industry Sales at AWS, emphasised how collaboration between sectors is crucial for shaping the future of digital economies.

“At AWS, we’ve witnessed first-hand the transformative power of partnerships between the public and private sector, and building a digital tomorrow requires not just technological advancements, but also a shared vision and commitment to global collaboration.”

In the latest NRI report, a version called ‘Building a Digital Tomorrow: Public-Private Investments and Global Collaboration for Digital Readiness,’ covers 133 economies which are evaluated and ranked based on their preparedness and performance in using ICT. 

The latest assessment is categorised by four pillars:

1. Technology
2. People
3. Governance
4. Impact

Each of these is further divided into three smaller categories (sub-pillars), which are evaluated using 54 variables or factors. 

The primary goal of the NRI is to reveal possible disparities between different regions in terms of development levels and economies. The NRI 2024 shows the United States’ dominance across innovation metrics and technology adoption. It leads the way in digital business transformation and areas such as scientific AI publications. 

Co-founder and President of Portulans Institute, Co-editor of the NRI, and Dean of Saïd Business School, University of Oxford, Professor Soumitra Dutta, emphasised the importance of the NRI, saying, “As digital transformation accelerates, the NRI 2024 highlights the essential role of public-private partnerships in building the foundations for digital readiness. By working together, governments, businesses, and civil society can create robust frameworks of governance, stability, and trust that enable technology to reach its full potential in enhancing social and economic well-being.”

Professor Dutta said the findings of the report highlight how closely connected policymaking, innovation, and their effects on society are, and how they are “helping to chart a path towards a resilient digital ecosystem.”

The US is the only country from the Americas in the top ten, whereas Singapore and Korea are the sole Asian representatives. Europe, meanwhile, dominates in global network readiness, occupying the remaining top ten spots. 

Seventeen countries, mostly Western and Scandinavian, represent Europe in the report, underscoring how advanced economies are excelling in network readiness. Asia’s representatives are Singapore, China, South Korea, and Japan, while North America includes Canada and the US. Oceania is represented by Australia and New Zealand.

Countries such as China (17th), Vietnam (45th), Ukraine (43rd), and Kenya (73rd), regarded as middle to low-income economies, have outperformed predictions in digital readiness. Specifically, their achievements in digital preparedness are substantially higher than earlier expectations based on their GDP per capita. Each country has exceeded the standard trend by at least 10%, indicating remarkable progress in the use of technology despite economic limitations.

The report reveals that the lower middle-income group has the highest number of countries that have performed exceptionally well in digital readiness, exhibiting leading roles in the progressing digital landscape. 

The NRI 2024 report classifies economies into four income groups: 52 high-income countries, 36 upper-middle-income countries, 32 lower-middle-income countries, and 13 low-income economies.

Unsurprisingly, the top performers are primarily high-income nations, exhibiting powerful network readiness in all areas. Aside from exceptions, such as the US, Singapore, and the Republic of Korea, the top performers are generally nations within Western Europe or Scandinavia.

There are new entries on the NRI 2024 rankings, including the Seychelles. Sierra Leone, Trinidad and Tobago, and Yemen. Those that have dropped off the list are Gambia, Eswatini, Lebanon, Guinea, and Tajikistan.

Since 2002, the NRI has had a forward-thinking focus on both emerging technologies and their potential to contribute to global goals, such as the Sustainable Development Goals (SDGs).

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